By Venus May H. Sarmiento
DAGUPAN CITY, Sept. 4 (PIA) – The Agricultural Training Institute (ATI) tapped the support of various stakeholders in Region I to promote the use of its Farmer’s Contact Center (FCC) to better serve farmers, fisherfolks and the public in general.
The ATI gathered attached agencies of the Department of Agriculture (DA) including local government units to solicit their support in maximizing FCC’s use and services.
Rogelio Evangelista, ATI center director for Region I, said the center’s services have been largely untapped three years since it was launched in 2010.
FCC is the alternative delivery channel for farm and business advisory services and serves as a help desk that caters to queries on farming and fishing technologies, including DA’s programs and services.
It also aims to maximize the use of information and technology to attain a modernized agricultural and fisheries sector, he added.
‘”We aim to make farmers not just farmers but as agri-preneurs. Farming will be a business and they could still have other income,” Evangelista said during the consultation–workshop held in Sta. Barbara town last week.
He said the FCC is like a call center that provides call, short message services (text), emails and other online communication.
It focuses on creating an electronic and interactive bridge where farmers, fishers and other stakeholders talk and transact to enhance productivity, profitability and global competitiveness.
FCC Coordinator Maricel Dacapias said agents at the ATI central office answer calls but a pool of agricultural experts are also ready to answer queries on agriculture and fisheries sector.
DA-affiliated agencies which attended the workshop agreed that the FCC services will help farming families and people involved in agri-fishery.
A communication and advocacy plan was formulated by the attendees to advocate and improve the services of FCC in order to accommodate the influx of call concerns from clients.
The FCC, which is part of ATI’s electronic-Extension (e-Extension) services under the e-farming component, operates from Mondayto Friday from 8 a.m. to 5 p.m.
FCC toll free hotline is 1-800-10-982-2474. For Smart and Talk n Text subscribers, clients can dial 391-32 and 0920-946-2474 for Globe, TM and Sun subscribers.
Clients can also visit the FCC website at firstname.lastname@example.org (MCA/VHS/PIA-1-Pangasinan)