STO DOMINGO, Ilocos Sur, May 2 (PIA) — This third-class municipality ranked first in the Civil Service Commission’s anti-red tape act (ARTA) compliance among Ilocos Sur towns.
The Sto. Domingo local government received a commendation for excellent compliance with a rating of 96.61 percent, the highest among all Ilocos Sur towns.
Mayor Amado Tadena was in high spirits after receiving the recognition saying that it will boost the town’s campaign for a peaceful, self-reliant, progressive and healthy community to live in.
The rating was based on two evaluation instruments namely, the questionnaire and the inspection checklist.
The CSC evaluation team gathered data from at least 30 clients selected at random, 15 from the Office of the Civil Registry and 15 from the Health Services.
The instruments covered the following areas of concerns: compliance with ARTA provisions, front line service provider, service quality, physical working condition and overall-satisfaction.
Based on the CSC’s report, respondents commended the town for its fast delivery of front line services in compliance with the Citizens Charter.
A courtesy room is provided for senior citizens, people with disability and expectant mothers while an officer facilitates completion of the transaction with the concerned offices.
The report also said clients were very satisfied on the manner they were treated by service providers and rated them highly in the following areas: knowledge of job, competence, courtesy and outcome of transaction. (MCA/MNOA- PIA1 Ilocos Sur)