DAGUPAN CITY, May 12 — The Philippine Health Insurance Corporation has deployed 32 registered nurses to accredited hospitals in Region I on May 2 to become Customer Assistance, Relations and Empowerment Staff (CARES).
PhilHealth’s Regional Public Relations Officer Irene Martinez said these nurses were carefully screened from among 23,000 online applicants nationwide.
Prior to their deployment, the CARES underwent a two-week intensive training simultaneously in all regions nationwide from April 16-27, 2012 on various aspects of PhilHealth operations and guidelines, she said.
In Region I, the distribution of the 32 nurses are as follows: five each for Ilocos Norte, Ilocos Sur and La Union; and 17 for Pangasinan.
At the Communication and News Exchange (CNEX) Forum of the Philippine Information Agency recently, PhilHealth President and Chief Executive Officer Dr. Eduardo P. Banzon formally announced the deployment schedule, emphasizing that the move was designed to provide PhilHealth members with essential information about their benefits at the point-of-service.
The CARES were deployed in all accredited Levels 3 and 4 hospitals, and Levels 1 and 2 government hospitals on rotation basis.
They will be at their posts on Mondays to Fridays, from 9:00 a.m. to 5:00 p.m. and on Saturdays, from 9:00 a.m. to 2:00 p.m.
Aside from responding to basic member and stakeholder inquiries, the CARES may also be tapped to administer surveys and studies initiated by PhilHealth but are not authorized to collect premium remittances from existing or prospective members at the hospital, Banzon clarified. (JCR/VHS-PIA 1 Pangasinan with reports from PhilHealth)